Support

How do I scan a card?

Sign in, go to the Scanner, and point your camera at the front of the card. TCGScan's AI will identify it and pull a live market price. Hit 'Save' to add it to your library.

How many scans do I get on the free plan?

Free accounts include 25 AI scans per month. Need more? Pro (£2.99/month) gives you 200 scans and Plus (£5.99/month) is unlimited. Your scan count resets at the start of each calendar month. Library storage — viewing, searching, and managing saved cards — is unlimited on all plans.

How do I upgrade?

Go to the Pricing page and choose Pro (£2.99/month — 200 scans, collections and export) or Plus (£5.99/month — unlimited scans plus bulk scanning). You'll be taken to a secure Stripe checkout.

How do I cancel my subscription?

Go to the Pricing page and click 'Manage billing'. This opens the Stripe Billing Portal where you can cancel at any time. Your subscription continues until the end of the current billing period.

Can I get a refund?

If you have not used any paid features (i.e. you haven't scanned beyond your free allowance), you can request a full refund within 14 days of your first subscription payment. Contact us using the form below.

Which trading card games are supported?

TCGScan supports 17 TCGs: Pokémon TCG, Magic: The Gathering, Yu-Gi-Oh!, Disney Lorcana, One Piece TCG, Flesh and Blood, Weiss Schwarz, Digimon Card Game, Cardfight!! Vanguard, Final Fantasy TCG, Dragon Ball Super: Fusion World, Battle Spirits Saga, My Hero Academia CCG, Sorcery: Contested Realm, Union Arena, Grand Archive TCG, and Star Wars: Unlimited.

How accurate is the AI identification?

The AI is highly accurate for most cards but may occasionally misidentify unusual variants or heavily damaged cards. If a card is identified incorrectly, you can edit the details in your library.

How do I delete my account and data?

Contact us using the form below and we'll delete your account and all associated data within 30 days, in line with our Privacy Policy.